Terms & Conditions

UTHR Supplies (PTY) LTD trades as UTHR and operates this store at www.uthr-store.com. These terms and conditions govern every order placed with us, whether through our website or via WhatsApp.

Contact us at uthrsuppliers@gmail.com or on WhatsApp at +27 67 896 7822 for any question about these terms.

All prices are quoted in South African Rand (ZAR). Products are subject to availability and we confirm every order before it is processed.

Online orders are paid securely through PayFast, our payment partner. WhatsApp orders are confirmed and paid in chat. An order is only processed once payment has been received and has cleared into our account.

Pre-orders on 100ml products require a 15% deposit to secure your unit, with the balance payable before the parcel is dispatched. 30ml items that are out of stock can be reserved — a reservation only becomes an order once payment is received.

We deliver nationwide across South Africa using Pep Paxi. Parcels are sent to your nearest Pep store for collection, and you will receive your parcel tracking number by WhatsApp or email once your order has been dispatched.

Orders are typically dispatched within 1–3 business days of payment clearing, and Pep Paxi delivery takes a further 3–7 days depending on your area. Delays caused by the courier, load shedding or circumstances beyond our control are possible and we will keep you updated.

Please check your parcel on collection. Risk in the goods passes to you on collection, and any shortage or damage must be reported to us within 48 hours so we can take it up with the courier.

You may cancel an order at any time before it is dispatched, and we will refund you in full. Cancellations can be made by WhatsApp or email using the contact details above.

If your parcel has already been dispatched, you may still cancel within 7 days of receiving it, provided the items are unopened and unused in their original packaging. The cost of returning the parcel is for your account.

For pre-orders: you may cancel and receive a full refund of your deposit any time before we place the order with our supplier. Once the stock has been ordered or imported on your behalf, the deposit is no longer refundable.

If a product reaches you faulty, damaged or different from what you ordered, notify us within 7 days of receiving it. We will arrange a replacement, or a full refund including your delivery costs if a replacement is not available. Please send us your order details and photographs of the item so we can resolve it quickly.

If you simply change your mind, you may return unopened, unused items in their original sealed packaging within 7 days of receipt for a refund of the product price. Delivery costs are refunded only where the product was faulty or incorrect.

For hygiene and safety reasons, opened, used or damaged fragrance bottles — and any item whose seal has been broken — cannot be returned unless the product is faulty.

Approved refunds are processed within 7–10 business days to the original payment method. Refunds for WhatsApp orders are made to the same bank account or payment channel used for payment.

We sell generic oil-based alternatives to designer fragrances, clearly labelled as such, alongside original branded goods. Genuine designer brand names are used only to describe the scent profile of our generic alternatives.

Product images and descriptions are provided in good faith. Slight variations in packaging, labelling and bottle design may occur between batches.

We may update these terms from time to time to reflect changes in our store, our delivery partners or the law. The terms published on this page at the time of your order are the terms that apply to that order.